How We Stay in Touch With You
We try to make communication easy and clear at Cheap Meds Canada. We think you should know when and how we'll get in touch with you, whether it's about your order, a prescription question, or just general support.
This page tells you how we talk to each other and what you can expect from us.
Types of Messages You May Receive
We don’t believe in sending unnecessary messages. Most communication is connected to your order, account, prescription, or safety updates.
Confirmations of Orders
As soon as you place an order, we send a confirmation with purchased items, total cost, and estimated delivery time.
Sent via: Email and SMSShipping & Tracking Updates
Once your order leaves our facility, you’ll receive a tracking number and delivery progress updates.
Sent via: Email and SMSPrescription Notifications
If your order needs prescription verification, we’ll notify you about approval, review status, or missing information.
Sent via: EmailAccount Alerts
Important account safety messages may include password resets, login activity, or account verification requests.
Sent via: EmailPromotions & Special Offers
We may share discounts, seasonal offers, or new product updates. These are optional and easy to unsubscribe from.
OptionalHealth & Safety Notices
If there is a recall, safety update, or important notice related to a product you purchased, we’ll contact you.
Important UpdatesManage Your Communication Preferences
You’re in control of how we contact you. We respect your time and your inbox, so you can adjust your preferences whenever you like.
Opt In or Out
You can subscribe or unsubscribe from promotional emails at any time using the link included in every marketing email.
Account Settings
If you have an account with us, you can log in and adjust your communication settings directly.
Contact Us
You can call or email our support team and we’ll update your preferences for you.
Essential Updates Only
Choose to receive only order confirmations, shipping updates, and important safety notices.
Email Preferences
Limit emails to order updates only or include promotional offers if you’re interested.
SMS Preferences
If you’ve opted in to text updates, you can stop SMS notifications at any time by following the message instructions.
Clear, relevant, and respectful communication at every step.
This section explains how we use email, SMS, phone calls, privacy practices, preference settings, frequency, complaints, and feedback.
Email Communication Primary Channel
The main way we get in touch with you is by email. You may get different kinds of messages from us depending on what you do with us.
- Order and Service Emails: These include order confirmations, payment receipts, shipping updates, delivery notices, and prescription status updates. They are needed to complete your order and cannot be turned off.
- Promotional Emails: We may tell you about sales, new products, or seasonal deals. You can unsubscribe from promotional emails at any time.
- Account & Security Emails: These include password resets, login alerts, or account verification messages. These are important for keeping your account safe.
- We do not send spam, and we do not sell email lists. All official emails come from our verified domain.
- Promotional messages are limited and spaced out rather than sent daily.
SMS / Text Message Communication Order Updates
If you choose to receive text updates, we use SMS mainly for timely and practical information related to your orders.
- Order Confirmation: A quick message letting you know your order has been received and is being processed.
- Shipping Updates: You might get a text with your tracking number and delivery progress once your package ships.
- Delivery Notice: A message to let you know that your order has been delivered.
- Urgent Notifications: We may send important safety updates, like recall alerts for a product you bought, but only in rare cases.
Phone Communication Phone Policy
There are times when a phone call is simply the quickest way to sort something out. We may reach out by phone in specific situations related to your order or safety.
- Prescription Verification: A pharmacist might call to double-check prescription information before dispensing.
- Order Related Issues: We might call to resolve payment, address, or availability problems without delaying your order.
- Delivery Concerns: If a shipment runs into problems, we might contact you to coordinate next steps.
- Safety Notices: If there is an urgent safety update about a medication you bought, we may call you to make sure you know right away.
- We do not make random sales calls. Any phone communication from us will relate to an existing order, your account, or an important safety matter.
Data Privacy & Security Privacy
We take good care of your personal information and communication details. We protect your data and only let people see what they need to see.
- We never share, sell, or rent your email address, phone number, or other personal information with other companies for marketing purposes.
- When you send information through our website, it is encrypted to lower the risk of someone else getting it.
- We follow all laws about privacy and data protection that apply to our business.
- Only team members who need communication records to help with your account or orders can see them. They are stored on secure systems.
- You can ask our support team to let you see or delete some of your communication records. We will review your request based on the rules that are in place.
How to Unsubscribe or Adjust Your Preferences Opt Out Options
You’re free to change how we contact you at any time. We’ve tried to make the process simple and quick.
- Email: Click the “Unsubscribe” link at the bottom of any promotional email. Requests are usually processed within 24 to 48 hours.
- SMS: Reply STOP to any text message from us. Once you do, you won’t receive further SMS notifications unless you opt back in.
- Account Settings: If you have an account, you can log in and update your communication preferences directly under your settings.
- Contact Support: You can call or email our support team and ask us to update your preferences for you.
Communication Frequency How Often You’ll Hear From Us
We try to keep communication balanced. You should feel informed, not overwhelmed. Here’s a general idea of what to expect.
- Order Related Emails: Usually around 3 to 5 emails per order, including confirmation, shipping notice, tracking updates, and delivery confirmation.
- Promotional Emails: If you’re subscribed to offers, generally no more than 2 to 3 emails per week.
- SMS Messages: Usually limited to important order updates. Most customers receive a couple of texts per order, not daily alerts.
- Phone Calls: Calls are rare and only happen when needed, such as clarifying a prescription detail or resolving an order problem.
- Safety Notifications: You only get these when they are relevant to a medicine you bought.
Complaints & Feedback Feedback
We want to know if something doesn't feel right. We take concerns seriously and look into them properly, whether they are about communication or something else.
- If you get a message from us that you didn't expect or think you shouldn't have gotten, please let us know and we'll look into it. We aim to respond within 24 hours.
- If you get an email or phone call claiming to represent us that seems suspicious, forward the details to our support team so we can investigate.
- We welcome general feedback about how we communicate. If something feels confusing or excessive, let us know. We use that input to improve.
- All reported issues are documented and reviewed. You’ll receive a written response once we’ve looked into the matter, typically within 48 hours.
You shouldn’t have to wait long to hear back from us.
We want to respond quickly and clearly, while still giving each question the time it needs.
Phone Support
Immediate AssistanceWhen you call us, you'll talk to a member of our team right away. Phone support is available 24/7.
Live Chat
Typically Under 2 MinutesLive chat is usually the quickest way to get answers to simple questions during active hours.
Email Support
Usually 2 to 4 HoursDetailed or complicated questions may take longer, sometimes up to 24 hours depending on the situation.
Answers to common questions about how we communicate with you.
1. Why am I receiving emails from you?
Most of the emails we send you are about things you do with us. That includes messages about your order, shipping updates, account alerts, or prescriptions. You might also get promotional emails from time to time if you signed up for offers.
2. Can I stop receiving promotional messages?
Yes. You can unsubscribe from marketing emails at any time using the link at the bottom of the message. For SMS, simply reply STOP. Keep in mind that order and safety related emails will still be sent when necessary.
3. Will you ever call me for marketing purposes?
No. We don't call people to sell them things they didn't ask for. If we call you, it will be about an order, checking a prescription, a delivery problem, or a safety issue that is very important.
4. How do I know if a message is really from you?
We will only send official emails from our verified domain, and we will never ask for full credit card numbers, banking passwords, or other very private information over the phone or by email. If something seems off, get in touch with our support team right away.
5. How quickly do you respond to messages?
Phone calls are answered right away. Live chat responses are usually within a couple of minutes during active hours. Emails are typically answered within 2 to 4 hours, though more detailed questions may take longer.
6. What if I receive a message in error?
If you believe you received a message that wasn’t meant for you, contact us and we’ll look into it. Sometimes it’s a simple typo in an email address, and we can correct it quickly.
Questions about communication, messages, or account updates?
If something feels unclear, suspicious, or incorrect, contact our support team. We’ll review your concern and help you update your preferences or understand the message you received.